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Clinical Reviews

Interface work alongside the NHS delivering clinical support both on-site and remotely, through a growing suite of clinical reviews.

Our first services met an identified need in primary care around bone health and fracture risk. From there, our range of clinical reviews has expanded, working with practices to design and develop services to meet their needs.

We now work across a range of therapy areas including asthma, chronic obstructive pulmonary disease (COPD), diabetes, and stroke prevention in atrial fibrillation (AF).

Each review is unique, designed and delivered in a way to best suit both the practice, and the long-term management of the condition. Whether focused on care optimisation or medicines management our services aim to provide the best support possible. This includes data interrogation, face to face clinics and remote support from our Service Support team.

Our full clinical service offering can be found here.

Alongside our therapy reviews, we have created a service dedicated to the Quality Outcomes Framework (QOF) and disease prevalence. Every time we attend a practice, we offer to produce a QOF Health Check, so progress can be monitored throughout the year. All Interface clinical review services consider QOF and look to increase practice prevalence where applicable, complementing our QOF Disease Prevalence Service.

Care Optimisation

Interface deliver bespoke care optimisation services to the NHS to support healthcare professionals and enhance the way that care is provided to their patients.

We understand the difficulties in caring for patients with a variety of co-morbidities. Interface can support the management of these patients, focusing on individual conditions and therapy areas to optimise treatment and enhance the patient’s overall care.

Within many of our key services, we incorporate a clinic element to support practices in managing patient workstreams. This patient interaction allows us to action any recommendations agreed by the practice GP through our Clinical Pharmacist. Education is the primary aim of these clinics, helping patients to understand their condition and maximise the benefits of their treatment.

Medicines Management

Medicines optimisation services form the basis of effective prescribing strategies in primary care and as such, they are fundamental elements of the services we deliver.

We work with NHS organisations to deliver independent clinical audits in a range of therapy areas to assist with clinical assessments, risk management and disease prevention. We take care to understand local formularies and guidelines to ensure all clinical support is in line with the priorities of the practice. As well as streamlining the prescribing process, we can also work with practices to provide support and educational advice to patients to improve compliance or optimise treatment.

Interface can also implement medicines management services through our bespoke diagnostic platforms, Attend2. These are individually tailored to specific chronic diseases and long-term conditions. Attend2 platforms enable national guidelines and best practice to be reinforced within general practice. Where gaps in care are identified, the Attend2 platforms allow action plans to be generated, clinical work to be implemented and improvements measured.

Service Support

We have a full time Service Support team working out of our Leeds Head Office who can help answer any questions about our reviews.

They can work with practices to:

  • Organise dates for our pharmacists to attend
  • Provide support following the completion of a review
  • Complete any remote dial-ins associated with our reviews

The Service Support team can also support patients directly via telephone or email. Through these channels, we can then report back to the practice on concordance, compliance and symptom-scoring data, ensuring patients are getting the best from their treatment.

Working remotely, Service Support can run clinical system searches to identify resource intense patients, perhaps those using appliances and meters that are non-standard, non-formulary and/or not cost effective. Once these patients are identified, Interface can provide tools to support their review and treatment.

Using these capabilities, the Service Support team can also provide clinical support around QOF and disease prevalence to ensure practices are rewarded properly for the care they deliver.

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